Do your users accidentally give customers confidential information using unsecured comments?
Comment Security Default
allows you to set default security levels on comments. Comments can be hidden from customers by default
Set defaults for new comments, adding attachments, logging work, linking issues, editing issues, assigning or transitioning
Make Service Desk use comments without public / customer tabs
Optionally color comments to indicate if they are viewable to all or another default
Defaults can be user groups or roles