Custom Relationships for Jira Cloud -
How We Keep Your Data Safe
Redmoon Software uses SSL-encrypted connections by default — the same level of security used by online banks. we never send or receive sensitive information in plain-text.
Redmoon uses Google App Engine which has a 99.95% uptime. App Engine is designed in such a way that it can sustain multiple datacenter outages without any downtime. This resilience to downtime is shown by the statistic that the High Replication Datastore saw 0% downtime over a period of a year.
We only store the bare minimum data. Data stored includes:
Atlassian instance identification data (to identify each JIRA instance)
Each Custom Relationship configuration
The connections between issues (includes issue id, issue key and project key only)
People and Access
Only authorized people on the support team have access to Custom Relationships servers and data. Support team accesses the servers to troubleshoot any problems with the application.